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The Yamasa Institute, Okazaki, Japan
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1.1. Why is there an FAQ?

Most of the questions received by the staff of Yamasa's International Office have been asked at least once before, and as almost all of the staff are located in Japan there are the following four factors to consider. The primary purpose of publishing this expanded FAQ is so that you can find what you need without having to wait about 24 to 72 hours during business days (longer if your email is sent on a Friday night or at the beginning of a holiday break) before we can get a reply to you by email (or fax).

Another reason why we have collated all of the FAQ questions into one centralized directory (until 2002 the answers to frequently asked questions were located at the bottom of each and every file) is because of ease of maintenance, particularly in terms of managing translation (see language neutrality), and because too many emails were coming in through the old mailto email address link - which has been discontinued. If you still have that address in your address book you can safely delete it. Several hundred spam emails per hour and the occasional USQ - "unbelievably stupid question" - encouraged us to reorganize this part of the site as soon as possible.

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Hattori Foundation (est.1919) - The Yamasa Institute 1-2-1 Hanehigashi-machi, Okazaki City, Aichi Prefecture, JAPAN 444-0832 Tel: +81 (0)564 55 8111 Fax: +81 (0)564 55 8113 Email: Inquiries

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